FREQUENTLY ASKED QUESTIONS

An item shows “Price on request”.

Click on the text “Price on request” for the relevant item. After submitting your request, we will contact you.
Can I place orders at Van Dijk Wholesale without an account?

No, unfortunately this is not possible. You must be a registered customer of Van Dijk Wholesale to place orders. You can create an account here.
Do you also deliver outside the Netherlands?

Yes, we currently also deliver to Belgium and Germany.
What kind of products does Van Dijk Wholesale sell?

We sell food and non-food products. From biscuits for coffee to products such as toilet paper and soap, you’ll find it all in our assortment.
Which industries is Van Dijk Wholesale suitable for?

We supply a wide range of businesses, from SMEs, sports canteens and wholesalers to border shops, vending operators, catering companies and online sports webshops.
Can private individuals also buy from Van Dijk Wholesale?

No, unfortunately we currently supply only the business market.
Do you have a showroom or physical store?

We do not have a physical store, but we do have a professional showroom for our customers and partners.
Is it possible to receive a catalogue or price list?

Yes, but we do not work with fixed price lists. Interested in becoming a customer? Then please contact us via the enquiry form.
Can you help with bulk orders or special projects?

Yes, we are happy to help! Contact us via order@vandijkgroothandel.nl or call +31 38 331 38 69.

How can I create an account at Van Dijk Wholesale?

You can create an account via this link. After verification, we will contact you to activate your account.
How can I change my details in my account?

Our account managers will be happy to help you with this. Please contact us at order@vandijkgroothandel.nl.
I forgot my password.

Enter your email address on this page to receive a new activation link.

I can’t select all weekdays when choosing the delivery date.

This is due to our fixed delivery routes.
Do the days not match the actual day we come by?

Then please contact us at order@vandijkgroothandel.nl / +31 38 331 38 69.
I would like to add a new delivery address.

Please contact us at order@vandijkgroothandel.nl / +31 38 331 38 69.
What is the delivery time for my order?

We aim to deliver your order on the next working day.
Can I track my order?

Absolutely! You can track it via Track & Trace or by contacting us directly.
Do you also deliver on weekends?

No, unfortunately not – we also take weekends off 😉. But we are ready to assist you on all working days!
What happens if my order is delayed?

We do our best to prevent delays, but if it does happen, we will contact you immediately and keep you updated.

Is it possible to order on account?

Yes, of course!
Can I receive an invoice for my order?

The invoice is usually sent on the day of delivery. Would you like to receive it earlier? Then email order@vandijkgroothandel.nl for a pro forma invoice.
Are the prices on the website inclusive or exclusive of VAT?

The prices are exclusive of VAT. We always display the VAT rate under the product, and the total including VAT is shown in the shopping cart.

How do I report a discrepancy in my order or a damaged product?

This is, of course, not intended. Please send an email to complaints@vandijkgroothandel.nl and include the details of the discrepancy or damage. We will contact you as soon as possible.
What happens if a product is out of stock?

If a product is out of stock, we will inform you immediately in the confirmation. We are also happy to provide an estimated delivery time or alternatives so you won’t face any surprises!